Return and Refund Policy

Return and Refund Policy

Thank you for shopping at Vallis Vaseha

We appreciate your business and strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, please review our policy below.

Return and Replacement Policy

• Eligibility for Replacement: We only offer replacements for items that are received in a damaged condition. To be eligible for a replacement, the following conditions must be met:
  • You must provide a product unboxing video as proof of the damaged item.
  • The item must be in its original packaging with all original tags attached.
  • You must contact us within 7 calendar days of receiving the item to request a replacement.

Process for Replacement

1. Initiate a Replacement Request: To start a replacement request, contact us at vallisvaseha@gmail.com or WhatsApp Us On +91 9884594668 | +91 9884594699. Please include your order number, the reason for the replacement, and the unboxing video as proof of damage.
   
   
2. Approval and Instructions: Once your replacement request is approved, you will receive instructions on how to return the damaged item.
   
   
3. Inspection and Replacement: Upon receiving and inspecting the damaged item, we will notify you of the approval or rejection of your replacement request. If approved, we will send you a replacement item.

Refund Policy

• Refund Conditions: If the specific product you ordered is no longer available for replacement, you will be eligible for a refund. Refunds will be issued to the original method of payment.

• Refund Processing: Once approved, you will receive the refund within a certain number of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at vallisvaseha@gmail.com or WhatsApp Us On +91 9884594668 | +91 9884594699

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: vallisvaseha@gmail.com
• Address: 29, Amman Koil St, Vadapalani, Chennai, Tamil Nadu 600026
• Phone: +91 9884594668, +91 9884594699